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Purebaby

Find answers to common questions about shipping, returns, payments & product information at Purebaby. Get support on orders, refunds & more. Free shipping over $100.

FAQs - Common Questions & Support - Purebaby

How do I place an order online?

Can I cancel or make amendments to an order that I just placed?

Where can I find my tax receipt?

An item is missing from my order

What payment methods do you offer?

Can I pay for my order with a gift voucher?

Can I pay Online with an In Store Purebaby credit note?

I am experiencing technical issues!

Do you offer Laybuy?

Help! My order is yet to arrive

Can I pay with Afterpay?

Can I redeem two gift vouchers in one order?

Order Assistance

How do I return my order?

Can I exchange for an alternate product?

Can I get an refund on SALE items?

Can I return Click & Collect items?

Can I return my Online order In Store?

Do you cover return postage?

How long do returns take to process?

How long is there to return an item?

I haven't received my exchange

I haven't received my refund

I returned an item in store for a credit note, can I use this online?

In store Return & Exchange Policy

Returns

How do I know what size to buy?

Why is it good to dress my baby in natural fibres?

How do I dress my baby for the ride home from hospital?

When is the most ideal time to pack your hospital bag?

What washing detergent should we use to wash Purebaby products?

How do we clean the Goat Hairbrush?

How do I swaddle my Baby?

Can you swaddle with a blanket?

Can you swaddle over a sleepsuit?

What is a Baby Sleeping Bag?

What is a TOG rating on a sleeping bag?

What should my baby wear under their sleeping bag?

How many Sleeping Bags should I buy for my baby?

What is the difference between a sleeveless Sleeping bag and a long-sleeved Sleeping Bag?

What is the opening for at the back of the Purebaby Sleeping bags?

Should I use a dummy?

Why does my baby need to wear mittens?

How should I layer everyday essentials?

What is the ideal room temperature for a baby's room?

Product

How Does Pure Love Rewards Work?

How Do I Become A Member?

Who Can Join The Program?

How Do I Earn Points?

How Many Points Do I Need To Redeem A Reward?

How is my Tier Status Determined?

How Can I Redeem Points Online?

How Can I Redeem Points In Store?

How Do I Redeem Points On The Purebaby App?

I Haven't Received Points From My Latest Transaction

How Can I Check My Current Rewards Status?

Can I Earn Points On Orders Paid With A Gift Card?

Do My Pure Love Rewards Points Expire?

Can I Transfer My Points Or Rewards Voucher To A Friend Or Family Member?

Can I use my Loyalty Rewards in conjunction with other promotions?

Do I get points when I do an exchange?

Does my Tier Status Expire?

I Forgot To Add My Recent In Store Purchase Under My Account. Can Points Be Added?

I am already signed up for emails, do I have an account?

What Do I Earn Points On?

What Can I Buy With My Reward Voucher?

Do Purchases From Stockists Count? (e.g. Baby Bunting or David Jones)

Will My Rewards Voucher Expire?

How Does The Refer A Friend Program Work?

My Referral Discount Isn't Working?

Why can't I redeem my points?

Are store credit notes/vouchers counted towards my Loyalty point spend?

Pure Love Rewards

Can I add Gift Wrap to my order?

Can I select specific items to be Gift Wrapped?

Can I add a gift message to my order without adding gift wrapping?

Gifting

How much is delivery?

How long will delivery take?

I have not received a tracking number

How can I track my order?

Can I have my order delivered to a PO BOX?

What is Authority to Leave?

Whoops! My shipping address is incorrect! How do I fix this?

Why has my order been split?

My order has arrived damaged

Delivery & Tracking

How do I collect my order?

How long will the store hold my order for?

What stores is Click and Collect available from?

When will my Click & Collect order be ready?

Can a store refund my click and collect?

Stores

How do I get in touch with the customer service team?

I am interested in working for Purebaby, how can I apply?

How can my child model for Purebaby?

When is your next Casting Call?

Contact us

I would like to become a Purebaby wholesaler

Wholesale

Should you require further assistance, you can reach out to us via email or live chat!

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