Stores
How do I collect my order?
Once you have received your confirmation to collect your order, simply head to the relevant Purebaby store with your order confirmation. Please up to 24-48 business hours for your order to be marked as 'ready to collect'. You will receive a notificat
How long will the store hold my order for?
The store will hold your order for up to 60 days after this has been marked as 'ready to collect'. After 60 days, if the order is not collected, a refund will be issued to the original form of payment. We recommend getting in touch with your store if
What stores is Click and Collect available from?
Click and Collect is offered at all Purebaby stores Australia Wide, stock depending.
When will my Click & Collect order be ready?
Generally, this can take up to 48 hours to be ready for collection from purchase. An email confirmation will be sent to you once your order is ready for collection. Please await the 'your order is ready for collection' email prior to heading into sto
Can a store refund my click and collect?
You are welcome to return your click and collect in store or an exchange or store credit. If you wish to receive a refund for eligible items, you must return this back to online through our free returns portal. Our stores cannot process refunds for o