If you wish to create a return, click here and follow the prompts. You will need your order number (starting with WEB-) and the email address associated with your order. You will be updated via email throughout the entire returns process. Once you ha
Please note that with Online returns, products can only be exchanged for the exact same item in a smaller or larger size, unfortunately items cannot be exchanged for other products or colours. We would recommend opting for a store credit or a refund
We offer 60 days from date of purchase for an exchange or store credit for SALE items. *Online Purchase only
Yes you can! Simply head back to any Purebaby store and our friendly in-store teams can provide a store credit or exchange for the order.
You can either exchange your Online purchase at any of our Purebaby stores, or receive a credit voucher. We cannot issue a refund in store for Online purchases. If you wish to return your order for a refund, please lodge your return here.
We sure do! We offer FREE online returns for all Australian order within 60 days of your purchase date.
Once we receive your return we will aim to process this within 10-15 business days. Refunds:. Refunds will then appear back to your method of payment within 3-5 business days. Exchange:. Exchanges will be received as a regular order time of 2-3 busin
We offer 60 days to return full priced items for a refund, and 60 days to return sale items for an exchange or credit. *Online purchases only
If you have received confirmation of your exchange being processed, please allow 2-3 business days to receive a despatch email. If you're yet to receive confirmation of your exchange being processed, please get in touch with the Customer Service team
Sorry to hear, if you have received confirmation of your return refund from the customer service team keep in mind that funds can take 3-5 business days to appear back to your method of payment. If you're yet to receive confirmation of your return be
Credit notes issued in store unfortunately can only be used in store. If you have a credit note number starting with CN, this is only available for use in store. Store credits with a voucher number and pin can be used online and in store.
In store Return & Exchange Policy:. Purebaby stores will happily provide a refund for full priced items, purchased within 14 days and a proof of purchase provided. Beyond 14 days, an exchange or store credit will be provided within 60 days, subject t