<h3 id="isPasted">Australian deliveries</h3><ul><li style="font-size: 16px;">Please allow 1-3 business days for your order to be dispatched from our warehouse. During sale periods, allow up to 7 business days for your order to be dispatched from our warehouse.</li><li style="font-size: 16px;">Standard Shipping: $7.95 or FREE for orders over $100. Express Shipping: $12.95 or $2.95 for orders over $100.</li></ul><h3 id="international-deliveries">International deliveries&#xA0;</h3><ul><li style="font-size: 16px;">Minimum spend of $50 AUD applies to all international orders, excluding postage costs</li><li style="font-size: 16px;">Flat rate of $25.00 for all International orders</li><li style="font-size: 16px;">DHL Express courier</li></ul>

How much is delivery?

<h4 id="australian-deliveries">Australian Deliveries</h4><ul><li>Please allow 1-3 business days for your order to be dispatched from our warehouse. During&#xA0;sale periods, allow up to&#xA0;7 business days for your order to be despatched from our warehouse.</li><li>Standard Shipping:<ul><li>$7.95 or FREE for orders over $100. Please allow 3-5 business days for delivery once despatched.</li></ul></li><li>Express Shipping:<ul><li>$12.95 or $2.95 for orders over $100. Please allow 1-3 business days for delivery once despatched.</li></ul></li></ul><h4 id="international-deliveries">International Deliveries</h4><ul><li>Please allow 1-3 business days for your order to be dispatched from our warehouse. During&#xA0;sale periods, allow up to&#xA0;7 business days for your order to be dispatched from our warehouse.</li><li>International Shipping:</li><li>$25.00 international shipping. Minimum spend of $50 for all international orders. Please allow 1-3 business days for delivery once despatched (duties and tax procedures can cause delays with delivery)</li></ul>

How long will delivery take?

If you're yet to receive your tracking number, generally this means we're working on despatching your Purebaby order. Despatch can take up to 3-7 business days with delays during our sale period.

If you&apos;re yet to receive your tracking number, generally this means we&apos;re working on despatching your Purebaby order. Despatch can take up to 3-7 business days with delays during our sale period.&#xA0;

I have not received a tracking number

An email confirmation will be sent once your parcel has been despatched confirming your tracking number. Please allow 24-48 business hours for the tracking number to become valid in the tracking portal. Australian Orders:. Once you receive your despa

An email confirmation will be sent once your parcel has been despatched confirming your tracking number. Please allow 24-48 business hours for the tracking number to become valid in the tracking portal.Australian Orders:&#xA0;Once you receive your despatch notification you can track your parcel with Australia post: <a href="https://auspost.com.au/mypost/track/search" target="_blank">https://auspost.com.au/mypost/track/search</a>International Orders:Once you receive your despatch notification you can track your parcel with DHL at: <a href="http://www.dhl.com.au/en/express/tracking.html">http://www.dhl.com.au/en/express/tracking.html</a>&#xA0;

How can I track my order?

Currently we do not offer shipping directly to PO Boxes.

Currently we do not offer shipping directly to PO Boxes.

Can I have my order delivered to a PO BOX?

Authority to leave allows our couriers to deliver your parcel without a signature. However, Purebaby cannot be held responsible for parcels lost or stolen as a result of selecting the authority to leave option. If you feel your parcel will not be saf

Authority to leave allows our couriers to deliver your parcel without a signature. However, Purebaby cannot be held responsible for parcels lost or stolen as a result of selecting the authority to leave option.If you feel your parcel will not be safe delivered without a signature please select NO within the Shipping area at checkout in the Authority to Leave section.

What is Authority to Leave?

Please reach out to our Customer Service team as soon as you notice this has occurred so that our team can attempt to amend the address for you. Please note that address updates cannot be guaranteed once an order is placed, as once your order is proc

Please reach out to our Customer Service team as soon as you notice this has occurred so that our team can attempt to amend the address for you. Please note that address updates cannot be guaranteed once an order is placed, as once your order is processing at the warehouse we&apos;re unable to amend this. There is only a very small window during our business hours where changes to an address can be made.If your address cannot be amended before despatch, our team will provide an alternative to you for updating your address with our courier.

Whoops! My shipping address is incorrect! How do I fix this?

Purebaby endeavour to fulfil orders in full however, due to multiple dispatch locations you may find your items have been sent separately. If the products in your order are not available in full from one of our dispatch centers, we will source items

Purebaby endeavour to fulfil orders in full however, due to multiple dispatch locations you may find your items have been sent separately. If the products in your order are not available in full from one of our dispatch centers, we will source items separately.This does mean that in this scenario you will receive two or more parcels as the items will be dispatched from separate locations.If your order is split you will receive separate dispatch emails with a unique Tracking Number for each fulfilment.No additional Delivery Cost applies for split orders.

Why has my order been split?

Sorry to hear your order has arrived damaged. Please get in touch with our customer service team confirming your order number with an image of the damaged product and your order number.

Sorry to hear your order has arrived damaged. Please get in touch with our customer service team confirming your order number with an image of the damaged product and your order number.

My order has arrived damaged

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Purebaby

Delivery & Tracking

How do I place an order online?

Can I cancel or make amendments to an order that I just placed?

Where can I find my tax receipt?

An item is missing from my order

What payment methods do you offer?

Can I pay for my order with a gift voucher?

Can I pay Online with an In Store Purebaby credit note?

I am experiencing technical issues!

Do you offer Laybuy?

Help! My order is yet to arrive

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Order Assistance

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Can I exchange for an alternate product?

Can I get an refund on SALE items?

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How long do returns take to process?

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I returned an item in store for a credit note, can I use this online?

In store Return & Exchange Policy

Returns

How do I know what size to buy?

Why is it good to dress my baby in natural fibres?

How do I dress my baby for the ride home from hospital?

When is the most ideal time to pack your hospital bag?

What washing detergent should we use to wash Purebaby products?

How do we clean the Goat Hairbrush?

How do I swaddle my Baby?

Can you swaddle with a blanket?

Can you swaddle over a sleepsuit?

What is a Baby Sleeping Bag?

What is a TOG rating on a sleeping bag?

What should my baby wear under their sleeping bag?

How many Sleeping Bags should I buy for my baby?

What is the difference between a sleeveless Sleeping bag and a long-sleeved Sleeping Bag?

What is the opening for at the back of the Purebaby Sleeping bags?

Should I use a dummy?

Why does my baby need to wear mittens?

How should I layer everyday essentials?

What is the ideal room temperature for a baby's room?

Product

How Does Pure Love Rewards Work?

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Can I use my Loyalty Rewards in conjunction with other promotions?

Do I get points when I do an exchange?

Does my Tier Status Expire?

I Forgot To Add My Recent In Store Purchase Under My Account. Can Points Be Added?