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Purebaby

<p>If your order has been despatched with us and delivery seems to be taking longer than 3-5 business days, please get in touch with our customer service team who can lodge an investigation with our carrier.</p>

If your order has been despatched with us and delivery seems to be taking longer than 3-5 business days, please get in touch with our customer service team who can lodge an investigation with our carrier.

Help! My order is yet to arrive

Order Assistance

How do I place an order online?

Can I cancel or make amendments to an order that I just placed?

Where can I find my tax receipt?

An item is missing from my order

What payment methods do you offer?

Can I pay for my order with a gift voucher?

Can I pay Online with an In Store Purebaby credit note?

I am experiencing technical issues!

Do you offer Laybuy?

Can I pay with Afterpay?

Can I redeem two gift vouchers in one order?

How do I return my order?

Can I exchange for an alternate product?

Can I get an refund on SALE items?

Can I return Click & Collect items?

Can I return my Online order In Store?

Do you cover return postage?

How long do returns take to process?

How long is there to return an item?

I haven't received my exchange

I haven't received my refund

I returned an item in store for a credit note, can I use this online?

In store Return & Exchange Policy

Returns

How do I know what size to buy?

Why is it good to dress my baby in natural fibres?

How do I dress my baby for the ride home from hospital?

When is the most ideal time to pack your hospital bag?

What washing detergent should we use to wash Purebaby products?

How do we clean the Goat Hairbrush?

How do I swaddle my Baby?

Can you swaddle with a blanket?

Can you swaddle over a sleepsuit?

What is a Baby Sleeping Bag?

What is a TOG rating on a sleeping bag?

What should my baby wear under their sleeping bag?

How many Sleeping Bags should I buy for my baby?

What is the difference between a sleeveless Sleeping bag and a long-sleeved Sleeping Bag?

What is the opening for at the back of the Purebaby Sleeping bags?

Should I use a dummy?

Why does my baby need to wear mittens?

How should I layer everyday essentials?

What is the ideal room temperature for a baby's room?

Product

How Does Pure Love Rewards Work?

How Do I Become A Member?

Who Can Join The Program?

How Do I Earn Points?

How Many Points Do I Need To Redeem A Reward?

How is my Tier Status Determined?

What Can I Buy With My Reward Voucher?

Do Purchases From Stockists Count? (e.g. Baby Bunting or David Jones)

How Does The Refer A Friend Program Work?

My Referral Discount Isn't Working?

Why can't I redeem my points?

Pure Love Rewards

Help! My order is yet to arriveUpdated 3 hours ago