Purebaby

Frequently Asked Questions

How do I return my order?

If you wish to create a return, click here and follow the prompts. You will need your order number (starting with WEB-) and the email address associated with your order. You will be updated via email throughout the entire returns process. Please ensure your return meets the following conditions before sending back your item/s. Please contact us if you have any queries. Purebaby items that wish to be returned must be sent back within 60 days of purchase date.- Goods must be in their original condition with the tags attached, including original packaging. No refund for change of mind on sale items, an exchange or credit voucher will be provided. Hair brushes, hosiery, reusable nappies and face masks cannot be returned due to health and safety reasons.

What is a TOG rating on a sleeping bag?

Sleeping bags are available in different weights, to ensure your child is sleeping in a comfortable temperature throughout the change of seasons. Most sleeping bags use a TOG rating to measure their…

In store Return & Exchange Policy

Purebaby, subject to proof of purchase, is happy to provide an exchange or credit voucher on full price items purchased directly from one of our own stores, which are unwashed and unworn and in original condition. An exchange only will be offered on Gift Receipts. Returns and exchanges must be done within 60 days of purchase. Purebaby is unable to provide a refund or credit voucher for change of mind items purchased on sale. Sale items are classified by a red markdown sticker or found under the sale and outlet categories online. Please note that without proof of purchase, an exchange, store credit or refund will not be provided. Proof of purchase is required for all returns.