How do I return my order?
If you wish to create a return, click here and follow the prompts. You will need your order number (starting with WEB-) and the email address associated with your order.
You will be updated via email throughout the entire returns process.
Once you have lodged your return with us Online and you have received your Returns label. Please ensure that you return the goods back to us within a month of the label being sent to you. Unfortunately if the garments are returned after a month, we will not be able to accept your return back.
Please ensure your return meets the following conditions before sending back your item/s. Please contact us if you have any queries.
- Purebaby items that wish to be returned must be sent back within 60 days of purchase date.- Goods must be in their original condition with the tags attached, including original packaging.
- No refund for change of mind on sale items, an exchange or credit voucher will be provided.
- Hair brushes, hosiery, reusable nappies and face masks cannot be returned due to health and safety reasons.
